In this video, industry experts Eric and Oli discuss the critical importance of incident response planning and preparation for MSPs. They delve into the nuances of managed services agreements, the pitfalls of assuming responsibility without clear contractual terms, and the necessity of aligning marketing promises with actual deliverables. The conversation is enriched with insights on the significance of having a well-defined incident response plan, the challenges in vendor agreements, and the evolving landscape of cybersecurity insurance.
The importance of having clear delineation in managed services agreements (MSAs) to define where services end and incident response begins.
The necessity for MSPs to ensure their clients have cyber liability insurance and the risks associated with assisting clients in filling out insurance applications.
The benefits of conducting Business Impact Analysis (BIA) and incident response planning, including tabletop exercises, to prepare for potential incidents.
