(Part 2) Onboarding Best Practices and Cyber Risks Associated with Inheriting a New Client

In this video, Andrew Morgan, Eric, and Phyllis discuss the intricacies and legalities surrounding onboarding and cyber risk management for MSPs. They delve into strategies to mitigate risks during the transition phases and emphasize the importance of setting clear expectations and responsibilities in managed services agreements. The conversation highlights the necessity for MSPs to adapt their processes and agreements in response to evolving cybersecurity landscapes and client needs.

• The webinar discusses the importance of clear contracts in MSP onboarding processes, emphasizing the need for clarity on responsibilities and liabilities during the transition from one MSP to another.
• The role of customer education in cybersecurity practices, such as implementing MFA, is highlighted as crucial for MSPs to ensure client security and manage expectations.
• The complexities and risks associated with co-managed IT services are addressed, suggesting that MSPs need to clearly define roles and responsibilities to mitigate potential liabilities.