Crisis Communication that Can’t Be Planned for with a Former FBI Special Cyber Agent

In this video, industry experts discuss the importance of crisis management and incident response planning for MSPs and small businesses. They delve into the challenges of maintaining control during a crisis, emphasizing the need for preparation and community collaboration. With insights from law enforcement and cybersecurity veterans, the conversation highlights real-world scenarios and offers practical advice for mitigating cyber threats and safeguarding data.

• The importance of planning for the unplanned in the MSP space and building a network of support for worst-case scenarios.
• The significance of having an incident response plan and a point of contact (POC) trained to manage crises effectively.
• The need for MSPs to educate their clients on cybersecurity basics to prevent crises before they occur.