Expert Breach Council & Voice of the MSP (Kelvin, Ray & Kyle) & How to Properly Communicate a Cyber Incident

In this video, Wes Spencer and Jason Slagle discuss the importance of effective communication in incident response and breach management. They explore how poor communication can lead to undue panic and skepticism, especially in the cybersecurity industry, and emphasize the need for having a well-prepared communication plan in place. The discussion also highlights how MSPs can better manage security incidents by involving breach attorneys and crafting clear, transparent messages to their clients.

• Effective communication is crucial during cybersecurity incidents to prevent panic and misinformation.
• Having a breach coach and an incident response plan can significantly reduce the costs and reputational damage of a cybersecurity incident.
• The MSP community needs to act collectively to leverage its power and influence over vendors for better security practices.