The five-year anniversary of the Cyber Call marked a significant milestone for Managed Service Providers (MSPs), highlighting how far the industry has come and where it is headed. Born during the early days of the COVID-19 pandemic, the Cyber Call created a space for MSPs to connect, collaborate, and grow together. Over the years, cybersecurity has transformed from a technical afterthought into a central business concern, with MSPs evolving in their understanding of frameworks, regulations, and the importance of moving beyond “good enough” security. Today, MSPs face a range of challenges, including a widening skills gap, the need to demonstrate business value, and the growing complexity of securing environments like Microsoft 365. Emerging technologies like AI and large language models also present both opportunities and responsibilities. Looking ahead, MSPs are encouraged to invest in education, become more involved in their clients’ business processes, and position themselves as strategic partners rather than just service providers. To thrive, MSPs must continuously assess their security strategies, refine their communication, and embrace new technologies such as AI. The insights shared during the anniversary serve as a roadmap for MSPs to navigate the evolving cybersecurity landscape with confidence and purpose.
