In this video, Wes and a panel of experts discuss the complexities and strategies behind incident response and cybersecurity measures for managed service providers (MSPs). They dive into the nuances of creating effective incident response plans, managing data breaches, and navigating the legal frameworks surrounding data protection. The discussion also covers real-world scenarios, the challenges of working with international clients, and the importance of evidence preservation in cybersecurity incidents.
Effective MSAs (Master Service Agreements) must cover all aspects of a company’s services, including specifics for hardware resales, managed services, and professional services.
Preservation of evidence is crucial in incident response, especially before recovery efforts, to ensure the ability to analyze what happened during a breach.
Understanding the value of data to both the company and potential attackers is key in developing effective cybersecurity strategies and justifying cybersecurity investments.
