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In this video, industry experts discuss the complexities of automation and security within the realm of managed service providers (MSPs). The conversation delves into the challenges of implementing secure configurations and how automation can drive consistency and efficiency across processes. Through tabletop exercises and real-world scenarios, the speakers highlight the importance of strategic planning and collaborative efforts to enhance security measures and improve operational effectiveness.

• The importance of automation in the MSP industry is growing, with a focus on using it to enhance business processes, create standards, and improve security measures.
• There is a significant need for MSPs to focus on essential cyber hygiene practices to prevent large-scale attacks, such as those seen in auto dealerships and other industries.
• MSPs should develop comprehensive onboarding and offboarding processes using automation to ensure consistent and secure management of user access across various tools and platforms.