Steve Freidkin, CEO of NTIVA our special guest!

In this video, industry leaders delve into the evolving landscape of AI and its implications for Managed Service Providers (MSPs). They explore the opportunities AI presents for improving customer service, enhancing security measures, and driving business growth through intelligent automation and data analysis. The discussion also highlights the importance of strategic partnerships, ongoing learning, and adapting to rapidly changing technology to stay competitive and provide value to clients.

• The importance of AI in Managed Service Providers (MSPs) is growing, with opportunities to monetize and integrate AI technologies such as Chatbots and data analysis tools to improve security and business intelligence.
• The Biden administration’s executive order on AI emphasizes safety standards, requires developers to share safety test data, and attempts to protect against threats like deep fakes, although its enforceability is limited without Congressional backing.
• There is a need for MSPs to focus on educating their staff and clients about AI technologies, ensuring proper security protocols are in place, and leveraging AI for strategic benefits rather than just operational efficiencies.