A Tale of Two MSPs” explores critical aspects of cybersecurity preparedness, focusing on how MSPs (Managed Service Providers) can manage risk, improve incident response, and safeguard their business relationships. The discussion highlighted the importance of clear contracts, effective incident response planning, regular tabletop exercises, and aligning marketing claims with deliverables. Speakers emphasized the need for MSPs to require cyber insurance, avoid vague service descriptions, and use tools like Exigence for dynamic incident planning. Real-world cases were shared to illustrate the consequences of inadequate preparation, underscoring the value of aligning services, contracts, and vendor agreements. The webinar concluded with actionable insights to improve operational maturity and mitigate risks effectively.
