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1:30 PM - 2:15 PM PST (45 MIN)
Beyond the Fine Print: MSP Contracting in the Age of AI
Artificial intelligence is reshaping the risk landscape for managed service providers, and contract language hasn't caught up. Attorney Eric Tilds, whose firm represents over 500 MSPs around the world offers a practical update on MSP contracting practices, with a focused look at two emerging pressure points.
First, we'll examine the murky question of AI governance in client environments: when a client deploys AI tools — sanctioned or shadow — how far does the MSP's monitoring, management, and security obligation extend? We'll walk through how to define scope of responsibility, allocate liability for AI-related incidents, and draft provisions that protect MSPs from open-ended exposure while still meeting client expectations.
Second, we'll turn the lens inward, addressing best practices for MSPs using AI in their own operations — from client confidentiality and data handling in AI-assisted workflows, to vendor agreements with AI tool providers, to the internal policies MSPs should have in place before an auditor or plaintiff's attorney asks. Attendees will leave with a framework for risk allocation in AI-related engagements.
